Columbia Arby’s freshens up look

Arby’s in Columbia reopened last week after being closed nearly three weeks for remodeling.

The remodeling of the restaurant at 1625 Hatcher Lane took 19 days.

“This Arby’s was one of the oldest restaurants in Middle Tennessee as far as the design of the building,” explained Jeff Higginbotham, area supervisor of Arby’s. “We changed because this was also one of the higher volume restaurants. It was also just time.

“We are competing with the industry as a whole since other restaurants have been going through remodels as well,” he added.

Higginbotham said other restaurant brands were refreshing and changing their images, such as KFC and McDonald’s, so they had to be competitive as well with the Arby’s image.

“There were a total of seven other restaurants in the area. Some of them include Lawrenceburg and Dickson,” he said.

“The changes the store went through were exterior,” Higginbotham said. “The entire lobby as well as the restrooms were redone as well.”

The lobby’s changes include new booths, the addition of televisions and plugs for electronic devices while customers eat.

“The production counter was entirely new. There was new equipment in the back of the house to accommodate the expected demand,” Higginbotham said.

“The estimated cost was less than a million,” Higginbotham added.
General Manager Jonathan Hammond provided some feedback he was hearing from customers.
“We’ve only been open for a short period of time, but so far the feedback has been positive. Everybody is happy.”

There were no new items added to the menu because of the remodel, but Hammond said there were coupons made available to customers.

“We sent out two thousand coupons and we were sending out another fifteen thousand coupons in the mail.”Operating hours will remain the same.

Source: http://www.columbiadailyherald.com/news/20180819/columbia-arby8217s-freshens-up-look

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